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ServiceNow CIS-SP Exam Syllabus Topics:

Topic	Details
Topic 1	Domain Support in Applications: For ServiceNow application developers and customization specialists, this section tests expertise in implementing domain support across various levels, configuring service catalogs, and managing knowledge bases within the platform.
Topic 2	Data Separation Visibility: For ServiceNow data managers and security specialists, this exam section assesses knowledge of domain-specific data fields, data movement and directionality, relationship structures, group-based visibility controls, and unique data management considerations.
Topic 3	Domain Setup and Service Provider Architecture: For ServiceNow administrators and architects, this portion of the examination evaluates understanding of core system configurations, organizational structure mapping, multi-instance architectures, and integration capabilities.
Topic 4	Foundational Data Management: For ServiceNow data analysts and integration specialists, this exam component focuses on proficiency in data import procedures and transformation processes.

ServiceNow ServiceNOW Certified Implementation Specialist - Service Provide Sample Questions (Q19-Q24):

NEW QUESTION # 19
What is the best practice regarding User Criteria and Shared Knowledge Bases?

A. Knowledge bases and User criteria should be defined in the company domain
B. Knowledge bases and User criteria should be defined in the service provider domain
C. Knowledge bases and User criteria should be defined in the parent domain so that they can be visible in a child domain
D. Knowledge bases and User criteria should be defined in Global

Answer: C

Explanation:
In ServiceNow, the best practice for setting up User Criteria and Shared Knowledge Bases is to define them in the parent domain. This approach ensures that the knowledge bases are accessible to all relevant child domains, promoting efficient information sharing and management. When knowledge bases and user criteria are defined at the parent domain level, they inherit down to the child domains, allowing for centralized control while still supporting visibility across the domain hierarchy.
This practice aligns with the principles of domain separation, which is a key feature in ServiceNow for managing data and user access in a multi-tenant environment. By defining these elements in the parent domain, organizations can maintain a clear and organized structure that supports both separation and sharing of knowledge as needed.
For more detailed guidance on this topic, ServiceNow's official documentation provides insights on designing user criteria for knowledge bases, which can be found in their support portal. It is recommended to review these resources for a comprehensive understanding of the best practices in configuring user criteria and knowledge bases within ServiceNow.

NEW QUESTION # 20
Even though the Inbound Actions table has a domain field, records in this table should all be placed in this single location within the domain hierarchy.

A. Default
B. Service Provider
C. Global
D. Top

Answer: C

Explanation:
In ServiceNow, even though the Inbound Actions table has a domain field, records in this table should all be placed in the Global domain. This is because inbound actions, such as inbound email actions, are designed to be accessible across the entire platform, regardless of the specific domain. By placing these records in the Global domain, ServiceNow ensures that the actions can be executed and managed universally, without domain-specific restrictions.
For example, if an inbound email action creates an incident, the system creates the incident in the same domain as the user in the Caller field. If that user is not in the User [sys_user] table, the incident is placed in the Global domain1.
This approach maintains the integrity and accessibility of inbound actions across the platform.
1: ServiceNow Inbound Email Actions Documentation

NEW QUESTION # 21
Which role restricts access and allows for managing items in a domain-separated catalog?

A. catalog_manage_admin
B. catalog_manager
C. domain_catalog_admin
D. catalog admin

Answer: C

Explanation:
The role domain_catalog_admin is specifically designed to manage items within a domain-separated catalog in ServiceNow. This role restricts access and allows for the management of catalog items, ensuring that only users with the appropriate permissions can make changes within their designated domain. This is crucial for maintaining data privacy and integrity across different domains, especially in environments where multiple customers or departments are served by a single ServiceNow instance.
Reference:
* ServiceNow Domain Separation and Service Catalog1
* ServiceNow Product Documentation on Domain Separation2

NEW QUESTION # 22
Given a parent and child domain, explain data accessibility between domains.

A. The parent users can access all child data
B. The parent users can access all child data, but cannot access domains contained in the child domain
C. The child users can access all parent data
D. Both parent and child users can access each others data

Answer: A,B

Explanation:
In ServiceNow's domain separation model, data accessibility is designed to maintain the integrity and segregation of data across different domains. Here's how data accessibility works between parent and child domains:
* The parent users can access all child data: Users in a parent domain have visibility into the data of their child domains. This is because the parent domain is considered to have a higher level of data access privilege, allowing it to oversee and manage the data within its child domains1.
* The parent users can access all child data, but cannot access domains contained in the child domain: While parent domain users can access data in their immediate child domains, they cannot access data in "grandchild" domains or any domains that are further nested within a child domain. This maintains a level of data isolation and ensures that users only have access to the data they are permitted to view and manage1.
The options stating that both parent and child users can access each other's data (A) and that child users can access all parent data are incorrect. The domain separation model is hierarchical, not reciprocal, meaning that child domains do not have inherent access to parent domain data, and access between domains is not automatically bidirectional1.
For detailed information on domain separation and data accessibility, ServiceNow provides extensive documentation and best practices, which can be referenced for a deeper understanding of these concepts12

NEW QUESTION # 23
With the System Property csm_auto_account_domain_generation set to True:

A. Customer accounts may optionally be assigned to a domain.
B. CSM self-service users are prevented from seeing each other's cases and requests
C. A new domain is created automatically whenever a new account is added.
D. A new account is created automatically whenever a new domain is added.

Answer: C

Explanation:
When the system property csm_auto_account_domain_generation is set to True, it specifies that a new domain is created automatically and placed under the TOP domain whenever a new account in the Customer Service application is created. If the 'parent' field on the account form is populated and a new record is inserted, it creates that account as a subdomain of the parent. This property is particularly relevant in domain-separated environments, ensuring that new account records are properly organized within the domain hierarchy2.

NEW QUESTION # 24
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CIS-SP Reliable Mock Test, Vce CIS-SP Test Simulator

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